The staff is friendly, however from the manager up...IT IS A NIGHTMARE! The manager, Karen, will do anything to rob you blind. They say one thing and then try to do another and try to blame you, stating that she never said whatever. Make sure that if you decide to do business with this gym that you get everything in writing. I am glad I did, as it saved my butt and pocket book. Best beware though, the gym is filthy and the equipment is old junk. They got new free weights, but refuse to fix the broken equipment that they have. Oh and if you want to watch TV on one of the machines you are using, good luck...most of them do not work. I have been there for a couple years and one of the bathroom stalls was broke for over a year before they fixed it. If it is not one thing with this gym, it is 10 others.