Gym Hot

 
3.0 (2)
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Gym Location Details

Address
2 Chestnut Ridge Rd
State
Phone
(201) 802-9399
Zipcode
07645

Map

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User reviews

Average user rating from: 2 user(s)

Overall rating 
 
3.0
Atmosphere 
 
3.5  (2)
Cleanliness 
 
4.5  (2)
Crowded Factor 
 
2.0  (2)
Equipment Condition 
 
3.0  (2)
Facilities (Locker Rooms, Showers) 
 
3.0  (2)
Programs & Services (classes, daycare) 
 
3.0  (2)
Staff 
 
3.0  (2)
Overall Value 
 
2.0  (2)
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Ratings (the higher the better)
  • Atmosphere
    How do you feel when you workout there? Is it a relaxing environment that allows you to reach goals?
  • Cleanliness
    Is the gym regularly cleaned, is their a weird smell upon entering? Are the bathrooms clean? Are you afraid to take a shower there?
  • Crowded Factor
    Can you find equipment in a reasonable amount of time?
  • Equipment Condition
    Is the equipment falling apart or are all machines in working order? Are most of the machines newer, or models from a museum on loan?
  • Facilities (Locker Rooms, Showers)
    Are the facilities, such as locker room, and showers modern, clean, and large enough to accommodate all members? Do you always find a free locker?
  • Programs & Services (classes, daycare)
    Is their other on-site services such as tanning, spa services, daycare? Many people enjoy having one place to workout and also get a massage or get their nails done.
  • Staff
    Is the staff helpful and friendly? Are they knowledgeable? Bad staff can totally ruin your experience.
  • Overall Value
    Do you think you're getting a good deal, overall?
Comments
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At first everything was okay but, that quickly changed over a short time, this gym has made me realize how horrible customer service is now days and how unwilling employees can be in resolving an a issue or meeting a client in the middle. I am extremely disappointed in the lack of customer service at this gym with employees that are completely useless. There was several attempts to speak to all the GYM's (trying to find someone to help and know what exactly what they were doing- no such luck there!) we have went through everyone you could possibly imagine and they always gave us the run around saying they would have someone contact us- never got a phone call (in months) unless we called them to ask them what was happening regarding our membership. We have cancelled and will never return given the circumstances and I hope those who read this that you think twice before you sign up with these guys otherwise you might find yourself in a predicament you can't get yourself out of. They just want money, that's what's more important to them than building a good reputation with happy customers.
Overall rating 
 
1.5
Atmosphere 
 
2.0
Cleanliness 
 
4.0
Crowded Factor 
 
1.0
Equipment Condition 
 
1.0
Facilities (Locker Rooms, Showers) 
 
1.0
Programs & Services (classes, daycare) 
 
1.0
Staff 
 
1.0
Overall Value 
 
1.0
Reviewed by Janet January 18, 2013

Customer Service Lacking..

At first everything was okay but, that quickly changed over a short time, this gym has made me realize how horrible customer service is now days and how unwilling employees can be in resolving an a issue or meeting a client in the middle. I am extremely disappointed in the lack of customer service at this gym with employees that are completely useless. There was several attempts to speak to all the GYM's (trying to find someone to help and know what exactly what they were doing- no such luck there!) we have went through everyone you could possibly imagine and they always gave us the run around saying they would have someone contact us- never got a phone call (in months) unless we called them to ask them what was happening regarding our membership. We have cancelled and will never return given the circumstances and I hope those who read this that you think twice before you sign up with these guys otherwise you might find yourself in a predicament you can't get yourself out of. They just want money, that's what's more important to them than building a good reputation with happy customers.

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i love this gym... it never that crowded, especially at night, and the machines and equipment are great... the place is always clean and they have great classes... a bit pricey but well worth it...
Overall rating 
 
4.5
Atmosphere 
 
5.0
Cleanliness 
 
5.0
Crowded Factor 
 
3.0
Equipment Condition 
 
5.0
Facilities (Locker Rooms, Showers) 
 
5.0
Programs & Services (classes, daycare) 
 
5.0
Staff 
 
5.0
Overall Value 
 
3.0
Reviewed by michelle November 12, 2009

great gym!

i love this gym... it never that crowded, especially at night, and the machines and equipment are great... the place is always clean and they have great classes... a bit pricey but well worth it...

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